Chief Minister Dr. Mohan Yadav stated that if a citizen’s issue remains unresolved for an extended period due to bureaucratic delays, and the beneficiary is thereby deprived of their rightful claim, it becomes the responsibility of every concerned official to ensure prompt resolution. The CM Helpline is a mechanism designed to address public grievances; however, ideally, issues should be resolved at the level where they originate, without the need for escalation to platforms like the CM Helpline or Samadhan Online. Addressing grievances at the appropriate level is not only an official’s duty but also a reflection of accountable and responsive governance.
Chief Minister Dr. Mohan Yadav addressed public grievances from various districts on Wednesday through the ‘Samadhan Online’ program held at Samatva Bhavan in the CM Residence. During the session, he ordered the suspension of a principal for negligence, issued show-cause notices to four officials, and directed the imposition of a monetary penalty on an insurance company.